Delete your LoudVoice account

LoudVoice app, published by Loud Voice Music Sdn Bhd (1379190-M) · English | Bahasa Malaysia

Delete it in the app

1. Open the LoudVoice app and sign in.
2. On Home, tap the round LoudVoice logo at the top left to open the account menu.
3. Tap Settings, then Delete account, and confirm.

Your account and the data tied to it are removed right away.

If you no longer have the app

Email support@loudvoice.com from the phone number or email address on the account, and we will delete it for you within 7 days. Do not include a verification code or password in your email.

What is deleted

When you delete your account, we delete these from our live systems immediately:

• your profile, phone number, email address and profile picture
• your playlists, saved music and follows
• your listening progress and achievements
• your support messages

What we keep, and for how long

• Some records may remain in our internal event logs and backups for up to 90 days before they are purged.
• Records we are required to keep by law, such as purchase and payout records, are kept for up to 7 years.
• Statistics that no longer identify you may be kept.

Subscriptions bought through the App Store or Google Play are managed there: deleting your account does not cancel them. Signing out or uninstalling the app does not delete your account.

Signing up again

If you sign up again with the same phone number later, you start with a new, empty account.

Our Privacy Policy explains in full what we collect, what we keep and for how long.

---

Padam akaun LoudVoice anda

Aplikasi LoudVoice, diterbitkan oleh Loud Voice Music Sdn Bhd (1379190-M) · English | Bahasa Malaysia

Padam dalam aplikasi

1. Buka aplikasi LoudVoice dan daftar masuk.
2. Di Home, ketik logo bulat LoudVoice di bahagian atas sebelah kiri untuk membuka menu akaun.
3. Ketik Settings, kemudian Delete account, dan sahkan.

Akaun anda dan data yang berkaitan dengannya dipadamkan serta-merta.

Jika anda tidak lagi mempunyai aplikasi itu

Hantar e-mel kepada support@loudvoice.com daripada nombor telefon atau alamat e-mel pada akaun tersebut, dan kami akan memadamkannya untuk anda dalam masa 7 hari. Jangan sertakan kod pengesahan atau kata laluan dalam e-mel anda.

Apa yang dipadamkan

Apabila anda memadam akaun anda, kami memadam perkara berikut daripada sistem langsung kami serta-merta:

• profil, nombor telefon, alamat e-mel dan gambar profil anda
• senarai main, muzik yang disimpan dan ikutan anda
• kemajuan mendengar dan pencapaian anda
• mesej sokongan anda

Apa yang kami simpan, dan untuk berapa lama

• Sesetengah rekod mungkin kekal dalam log peristiwa dalaman dan sandaran kami sehingga 90 hari sebelum dipadamkan.
• Rekod yang wajib disimpan di sisi undang-undang, seperti rekod pembelian dan pembayaran, disimpan sehingga 7 tahun.
• Statistik yang tidak lagi mengenal pasti anda mungkin disimpan.

Langganan yang dibeli melalui App Store atau Google Play diuruskan di sana: memadam akaun anda tidak membatalkannya. Mendaftar keluar atau menyahpasang aplikasi tidak memadam akaun anda.

Mendaftar semula

Jika anda mendaftar semula dengan nombor telefon yang sama kemudian, anda bermula dengan akaun baharu yang kosong.

Dasar Privasi kami menerangkan sepenuhnya apa yang kami kumpulkan, apa yang kami simpan dan untuk berapa lama.